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1. I didn't get the tracking number or order status emails?

2. I use your tracking tools, but still can't get the tracking information in my email box?

  • That may be your email system refuse or block all emails from us. You need to contact us with another email address.(gmail, yahoo mail will be better).

3. I have send you many emails, but i didn't get any reply?

  • Our service are working hard all the time, every email will get reply in our site. If you didn't get any reply, that may be our reply emails were refused or blocked, please try to contact us with another email address.

4. When can i receive my items?

  • AU 3~9 working days
  • Other country 3-22 working days

5. Can i Know the Tracking url?

  • In Australia,http://auspost.com.au/
  • Other Country: You can tracking it on the local main post system after item arrived your country.

6.Can i wholesale laptop battery from you?

  • Welcome wholesale order, We can offer more than 3000 types (about 18000 numbers) laptop batteries and can ship batteries worldwide
  • Tell us the following information in the email: Simple instruction about you or your company, which battery you need, how many you need, what's the price you want, detail contact information and more

7.I can't find a replacement laptop battery for my laptop, what can i do?

  • Search it with your original battery number or your laptop model in our site
  • Just email us ( contact us ) for help, tell us your original laptop battery number and your laptop model (OR show us some images), we can help you find any replacement / Genuine laptop battery in our warehouse or the market.

8.The battery i received didn't fit my laptop?

  • Please check your order email, to see whether it is the right one you ordered!
  • If you find it is the wrong one you received, or you have ordered a wrong battery, just contact our service for a return number. Just a few simple steps that you can get a new battery soon.

9.The battery i received can't work ?

  • Please don't worry, just make sure it is connect correctly, and charging it for 4 hours or more longer time first.
  • If you find it is stilled can't work at last, please take some picture or screen shots as proof.
  • Contact our service, you will be given a return number and a resend order id.
  • New battery will be sent to you.

10. Do you have a phone number? When can i heve a live chat service?

  • Sorry, phone number will not offer on site, as we found 99.99% question is about the order status. In fact, customer can get its status by one click on our tracking page.
  • We strongly suggest you contact us by email that our service can know detail you need.
  • If you need to have a live chat, please contact us at Australia Sydney Mon-Fri: 12:00~21:00

Disclaimer:
Trademarks mentioned in this web site & Logos displayed are the property of their respective owners. Any reference to products or trademarks of such companies is purely for the purpose of identifying the product's number or the machine model which our products could replacement for [ or compatible for].


contact us about Contact our service on Au-laptop-battery.com Our Contact Information

If you have any other question about our website, please do not hesitate to contact us, we will reply you within 24 hours., welcome order items from our company.
Email: contact us
Our office hours are 9:00 am - 6:00 pm PT

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